Common Technical Support Questions
- I can't see the course after I hit Start from my CE Manager page. Do I need to turn off my Pop-Up blocker(s)?
- Do I require any additional software or plug-ins?
- What if my computer doesn’t meet the system requirements for taking CE Network courses?
- Why am I unable to hear audio in the courses?
- CE Network course screens aren’t refreshing properly. What should I do?
- Why is course progress not being tracked accurately after I complete a page or a module?
- Text is not displaying properly. What should I do?
- Are CE network courses compatible with AOL software?
- Is there a way to make the courses load faster?
I can't see the course after I hit Start from my CE Manager page. Do I need to turn off my Pop-Up blocker(s)?
Yes, please turn off all Pop-Up blockers while running CE Network courses.
Do I require any additional software or plug-ins?
Yes. Flash, Adobe Acrobat Reader, and Windows Media Player are commonly used in CE Network courses. If you are not sure if you have the required plug-ins, click on the "Test" button available for each of these programs within the System Requirements menu. Follow the instructions for downloading only the plug-ins you need.
What if my computer doesn't meet the system requirements for taking CE Network Courses?
If you do not have the hardware or software recommended to run CE Network courses, we recommend that you upgrade your system prior to enrolling in CE Network courses. Should your system fail the tests for Platform, Monitor, or Browser, detailed instructions are available to you within the "Troubleshooting System Requirements" section below your test results.
Why am I unable to hear audio in the courses?
First, ensure you have a sound card properly installed in your computer. If you do not, consider purchasing one to enhance your learning experience with CE Network. Several of our courses require a sound card for successful course completion.
If you do have a sound card in your system and it is not working properly work with CE Network courses, try the following:
Test your sound card with other software programs to ensure the sound is working properly. If the sound is not working with your other programs, it won't work properly with CE Network courses.
Try closing all open programs prior to launching your CE Network course; there may be several programs accessing the sound card at the same time.
If sound still doesn't work after closing other programs, you may have a hardware conflict. If you suspect there might be a hardware conflict on your system, refer to your hardware documentation or computer vendor for tips on resolving hardware conflicts.
CE Network course screens aren't refreshing properly. What should I do?
If your screens aren't refreshing properly, make the following changes to override the web browser's temporary Internet files settings:
Launch Internet Explorer.
From the View Menu, select "Tools", then "Internet Options".
Click on the "General" tab.
Under the Temporary Internet Files section, click "Settings".
Under the heading "Check for newer versions of stored pages", select the option "Every Visit to the Page".
Click "OK" to exit.
Why is course progress not being tracked accurately after I complete a page or a module?
The tracking between your course and the CE Manager can be impacted by the reliability and speed of your Internet connection. This is because many variables are passed between the course and the CE Manager to properly track each page and module that you have visited or completed. If you have a slow or unreliable Internet connection, you may experience inaccurate course progress tracking within your course or the CE Manager as page-tracking values may have been lost, overwritten, or sent incorrectly to our servers. To help improve the reliability of course tracking, please ensure that you allow an adequate amount of time for each page of the course to load before proceeding to view a new page; this will likely provide extra time for the course and CE Manager to send and update course tracking information. Course tracking accuracy should not impede your ability to successfully complete a course and receive your credit.
Text is not displaying properly. What should I do?
There are two reasons text may not be displaying properly within the CE Network web site. Your display fonts within Windows may be set to "Large" fonts, or the text size within your browser software may be set to "Larger" or "Largest". Within your browser software, medium text size or smaller is the recommended setting for viewing CE Network courses.
To change your windows font size, go to "Display Properties" in your Control Panel, and choose "Settings – Advanced". Change font size to small fonts. Click "Apply", then "OK". Restart your computer if prompted.
To change your font size in your Browser, from within Internet Explorer, select "View" on the top menu bar. Select "Text Size" Change the size of the text to Medium, Small, or Smallest. Test each text size to see which one resolves your issue.
Are CE Network Courses compatible with AOL software?
Is there a way to make the courses load faster?
The best way to improve browser performance is by improving your Internet connection or modem speed, or by freeing system memory (RAM). By improving your Internet connection or modem speed, you should see an increase in browser speed. If you have a fast internet connection but you are still experiencing slow browser performance, try closing all open programs running in the background, for example, word processors, graphic applications, etc. This will free up additional memory that your browser can use to load our courses faster.
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